Position Overview
Job Description
Duggan Mechanical Services is seeking a detail-oriented and proactive Accounts Receivable & Collections Coordinator to support our accounting and operations teams. This role is responsible for managing customer invoicing, collections, account reconciliation, and payment follow-up across multiple construction projects. The ideal candidate understands construction billing processes and thrives in a fast-paced, project-driven environment while maintaining strong relationships with customers, general contractors, and internal teams.
This position plays a critical role in maintaining healthy cash flow by ensuring timely billing, proactive collection of outstanding receivables, and resolution of payment issues while providing exceptional customer service.
Responsibilities
Accounts Receivable & Billing
• Prepare, review, and submit accurate customer invoices, including progress billings and AIA applications.
• Track and manage retainage, change orders, and billing schedules by project.
• Coordinate lien waivers, closeout documentation, and supporting backup required for payment.
• Maintain organized and accurate AR records within the company’s accounting system.
• Reconcile customer accounts and resolve billing discrepancies in collaboration with Project Managers and Accounting.
• Support month-end closing activities related to accounts receivable.
• Assist with audit requests and provide documentation as needed.
Collections & Cash Management
• Monitor accounts receivable aging reports and prioritize collection efforts on past-due accounts.
• Conduct consistent and professional collection outreach via phone, email, and written correspondence.
• Build and maintain positive working relationships with customers, general contractors, and owners while ensuring timely payment.
• Research and resolve payment delays, disputes, missing documentation, and invoice discrepancies.
• Maintain detailed records of collection activities, payment commitments, and account status updates.
• Escalate high-risk or significantly delinquent accounts to management with recommendations for action.
• Prepare weekly aging and collections reports for leadership, highlighting collection progress and outstanding balances.
• Support the development and implementation of best practices to improve cash flow and reduce aging receivables.
Preferred Qualifications:
• Experience working with ERP or construction accounting systems.
• Knowledge of Massachusetts construction payment practices and lien requirements.
• Experience generating aging reports and analyzing accounts receivable trends
$50,000 - $72,000
Working Conditions:
• Setting: Office-based work
• Schedule: On site Full-time, Monday through Friday
Benefits:
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.
EEO Statement: E.M. Duggan provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. E.M. Duggan will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at E.M. Duggan or anyone working on behalf of E.M. Duggan.